How long is your returns policy?
We have a returns policy of 30 working days. This means that within the first 30 days of receiving your item you can request a return. If your return is requested after this period unfortunately we cannot accept your request.
To create a return, get in touch with us at firstname.lastname@example.org
If your return meets our requirements for acceptance, we’ll send you instructions on how and where to send your package.
Unfortunately, we are not currently offering free returns, customers are solely responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.
Items sent back to us without first requesting a return will not be accepted.
Product Quality Issue
If you receive your product and it is damaged, you’ve received the wrong item, or something seems to be the fault of the manufacturer, please get in touch with us immediately at email@example.com so that we can help resolve the issue.
Once our QA team has inspected your return, we will inform you via email if the refund was approved or not. If approved, you will be refunded automatically to your original method of payment. Please note depending on your bank this may take 10 to 15 business working days.